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Explore the Terms That Govern Your Account

bitstarz operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which access is available where local law permits.

Terms of ServicePrivacy PolicyCookie PolicyAccount EligibilityJurisdiction Rules

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bitstarz Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms apply to all account activity on bitstarz.win and are governed by the jurisdiction specified in our licence documentation. Access to account features — including wallet functions, lobby entry, and withdrawal processing — depends on whether your local law permits such activity. If you are

1
accessing from Mumbai or elsewhere in India, it is your responsibility to verify that online gaming participation is lawful in your state. Payments processed via UPI, Paytm, and PhonePe are subject to both our payment terms and applicable Indian financial regulations. We do not accept liability
2
for transactions blocked by your bank or payment provider under local compliance rules. These terms were last revised and are subject to change; we will notify you via registered email when material updates occur.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Browse Your Options for Policy Queries

If you have a question about your legal rights, data held on file, or a specific clause in our terms, our support team is equipped to…

ACCOUNT SECURITY POLICY

Open Your Account Knowing How We Protect It

Security and data integrity sit at the centre of how we run every account on bitstarz.win.

Data Handling

We collect only what is needed to run your account — name, contact details, payment identifiers, and session history. Data is stored on encrypted servers and is never sold to third-party marketers or advertising platforms under any arrangement.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how sections of the site are used. You can manage cookie preferences from your browser settings at any time without affecting core account functionality.

Account Security

Two-factor authentication is available on all accounts and strongly encouraged. Login attempts from unrecognised devices trigger an email alert. If you suspect unauthorised access, lock your account instantly through the Security tab in Settings.

Data Retention

Account records are retained for the period required by our operating licence and applicable anti-money-laundering rules. After account closure, personal data is held for a statutory minimum period and then securely deleted per our retention schedule.

Contact for Data Requests

To request a copy of data we hold, ask for deletion, or correct inaccurate records, contact our compliance desk by email with your registered account address. We process these requests within seven business days in line with applicable privacy law.

Requesting Policy Changes

If you believe a term in our agreement is being applied incorrectly to your account, you may submit a formal dispute via the Account Support Portal. Our legal team reviews disputes independently and responds with a written outcome within 14 days.

Discover Answers to Common Policy Questions

The questions below cover the legal areas we hear about most — account eligibility, data rights, cookie controls, and how to raise a formal dispute. If your question is not here, the compliance desk can help directly.

Access depends on local law and is available where local law permits. Online gaming regulation in India varies by state. It is your responsibility to check whether participation is lawful in your specific state before opening or using an account.

We collect your name, email address, date of birth, contact number, and payment method identifiers such as your UPI handle or Paytm-linked number. This data is used solely to operate your account and meet regulatory identity requirements.

Data is retained for the minimum period required by our operating licence and anti-money-laundering obligations — typically five to seven years from account closure. After that period, records are permanently deleted from our servers per our retention schedule.

Yes. Email our compliance desk from your registered address with the subject line 'Data Access Request'. We will compile and send a full account data export within seven business days, in line with applicable privacy regulation.

Submit a deletion request via email to the compliance desk or through the Account Support Portal. Where deletion is permitted by law — and not blocked by retention obligations — we will complete it within 30 days and confirm by email.

Raise a formal dispute through the Account Support Portal to generate a tracked ticket. Our legal team reviews it independently of customer support and provides a written outcome within 14 days. You may also escalate to the relevant regulatory body.

Yes. Manage cookie preferences through your browser settings at any time. Disabling analytics cookies does not affect login or lobby access. Disabling session cookies will require you to log in again each visit as the session cannot be maintained.

Explore the Terms That Govern Your Account

Browse Your Options for Policy Queries

Open Your Account Knowing How We Protect It

Data Handling

Cookie Policy

Account Security

Data Retention

Contact for Data Requests

Requesting Policy Changes

Discover Answers to Common Policy Questions

01 Does Indian law allow me to hold an account on bitstarz.win?

02 What personal data does bitstarz collect when I register?

03 How long does bitstarz keep my data after I close my account?

04 Can I request a copy of the data held on my account?

05 How do I ask bitstarz to delete my personal data?

06 What happens if I dispute a term in the bitstarz agreement?

07 Can I control which cookies bitstarz places on my device?

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